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Below, you'll find important details regarding our shipping policy. Please review this policy to understand how we handle shipping, delivery times, and related information.

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Processing Time:

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

 

Shipping Methods and Times:

We ship all orders via Royal Mail and DPD. All shipments are sent using a tracked delivery service, NO signature is required.

 **Standard Shipping**: Delivery typically takes 5-7 business days from the date of shipment.
**International Shipping**: Delivery times vary by destination, typically ranging from 7-21 business days. Please note that customs processing times can affect delivery estimates. 

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Shipping Costs:

🇬🇧 UK tracked delivery £3.99 (Free on orders over £100)

🇺🇸 USA + Canada tracked delivery $10.99 (Free on orders over $100)

🇪🇺 EU tracked delivery €7.99 (Free on orders over €100

🇦🇺 Australia tracked delivery $15.99 (Free on orders over $150

 

International Shipping:

We ship to select international destinations. Shipping costs and delivery times vary by location. Delivery times vary by destination, typically ranging from 7-21 business days. Please note that customs processing times can affect delivery estimates. international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Please check with your local customs office for more information. Customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may be collected by the carrier upon delivery.

 

Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status through the carrier's website. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

 

Address Changes:

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or outdated addresses. If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.

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Delays and Issues:

While we strive to meet all delivery estimates, shipping times are not guaranteed and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing times.
If you experience any issues with your shipment, please contact our customer service team at info@thebrutaltruth.co.uk for assistance. 

 

Lost or Damaged Packages:

In the unlikely event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order. The Brutal Truth is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order.

 

Contact Us:

If you have any questions or need further assistance regarding our shipping policy, please reach out to our customer service team at info@thebrutaltruth.co.uk

Thank you for supporting The Brutal Truth. We appreciate your business and are committed to providing you with a seamless shopping experience.

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